Refund policy
Return & Refund Policy
Last Updated: September 19, 2026
At Everly Sprout, we want every order to arrive in good condition and reflect the quality customers expect. We understand that a product may occasionally not suit your needs or may arrive damaged, defective, incomplete, or different from what you ordered.
This Return & Refund Policy explains the procedures and conditions that apply to eligible returns, refunds, exchanges, and replacements.
1. 30-Day Return Window
Eligible merchandise may be requested for return within 30 days of the confirmed delivery date.
For an ordinary return, merchandise should generally:
Be unused or limited to reasonable inspection.
Remain in substantially original condition.
Include applicable accessories, components, inserts, and instructions.
Retain relevant packaging and labels where reasonably possible.
Be free from stains, odors, contamination, or customer-caused damage.
Not have been materially altered, modified, or permanently installed.
Be associated with a valid Everly Sprout order or acceptable proof of purchase.
Verified defects, shipping damage, incorrect merchandise, and fulfillment errors may be evaluated separately from ordinary preference returns.
2. Request Return Approval First
Before sending merchandise back, contact valdiviez@everlycraftedhand.store.
Please provide:
Your full name.
Order number.
Product involved.
Reason for requesting assistance.
Photographs or video when reporting damage, defects, incorrect products, or missing components.
Everly Sprout will review the information and provide appropriate return instructions for qualifying merchandise.
Please do not automatically ship merchandise to the business address listed in this policy. Use only the return destination specifically provided or confirmed by Everly Sprout.
3. Change-of-Mind Returns
If you receive the correct product but decide that it does not suit your needs, an eligible return may be requested within the 30-day period.
Preference-based reasons may include:
Size or dimensions.
Color.
Style.
Finish.
Material.
Design.
Suitability for your intended space or use.
The merchandise must continue to meet the applicable return conditions.
Customers generally pay return shipping expenses for change-of-mind returns.
4. Inspect Merchandise Promptly
Please examine your order shortly after delivery and before substantially using or modifying it.
Where applicable, verify:
Dimensions.
Color.
Finish.
Quantity.
Included pieces.
Product variation.
General condition.
If something appears damaged, defective, incorrect, or incomplete, contact Everly Sprout before continued use or modification whenever reasonably possible.
5. Handcrafted Characteristics
Some Everly Sprout products may feature handcrafted or individually finished characteristics.
As a result, reasonable differences may occur in:
Shape.
Texture.
Grain.
Pattern placement.
Surface appearance.
Finish.
Tone or shade.
Minor dimensions.
Small differences inherent to handcrafted production are not automatically considered defects when they do not materially affect the product's intended function or overall quality.
6. Natural Materials
Products incorporating wood, natural fibers, stone, woven materials, or similar materials may naturally differ from one piece to another.
Characteristics such as grain, knots, texture, and modest shade variations may be part of the material itself.
If you believe the variation is substantial or inconsistent with the product description, contact us with photographs for review.
7. Altered or Modified Products
Ordinary preference-return eligibility may be affected once merchandise has been materially changed after delivery.
Examples include products that have been:
Cut.
Painted.
Stained.
Drilled.
Glued.
Engraved by the customer.
Permanently mounted.
Permanently assembled.
Otherwise materially modified.
Verified manufacturing defects and Everly Sprout fulfillment errors will be considered separately.
8. Assembled Products
If a product requires assembly, customers should inspect the merchandise and components before permanent assembly whenever reasonably possible.
A product that has been fully assembled may have limited preference-return eligibility if disassembly could damage the merchandise or prevent it from being returned in suitable condition.
If an assembly problem appears to result from a defect or missing component, contact us before making permanent modifications.
9. Fragile and Decorative Merchandise
Glass, ceramic, stone, decorative, or otherwise fragile merchandise should be handled carefully and inspected promptly.
If a fragile product arrives cracked, chipped, shattered, or otherwise materially damaged, avoid unnecessary handling and contact Everly Sprout.
For safety reasons, photographs may sometimes be sufficient for the initial evaluation of visibly broken merchandise.
10. Shipping Damage
If merchandise is materially damaged during transportation, contact valdiviez@everlycraftedhand.store promptly.
We may request photographs showing:
The complete product.
Close-up views of the damage.
Outer shipping packaging.
Internal protective materials.
Shipping label.
Please retain relevant packaging during the initial claim review whenever reasonably possible.
Once the issue is verified, Everly Sprout may provide a replacement, eligible refund, replacement component, or another appropriate resolution.
11. Manufacturing Defects
If you believe merchandise contains a manufacturing or workmanship defect, contact us with a clear description of the issue.
Depending on the product, we may request photographs, video, measurements, or other reasonable documentation.
Normal natural variation, ordinary wear, customer modification, accidental damage, or misuse is not automatically considered a manufacturing defect.
If a qualifying defect is verified, Everly Sprout may provide an appropriate replacement, refund, or other remedy.
12. Incorrect Merchandise
If the product received does not match your order confirmation, contact us before substantially using or altering it.
This may include receiving an incorrect:
Product.
Size.
Color.
Finish.
Design.
Quantity.
Variation.
After verification, Everly Sprout may provide the correct merchandise, arrange a replacement, issue an eligible refund, or offer another appropriate resolution.
When a return is required because of our verified fulfillment error, reasonable authorized return transportation will be covered by Everly Sprout.
13. Missing Items or Components
If your shipment arrives incomplete, contact us and identify the missing product or component.
Photographs of the package and merchandise received may be requested.
Depending on the circumstances, Everly Sprout may:
Send the missing component.
Send the missing merchandise.
Replace the affected product.
Issue an eligible refund.
14. Sets and Multi-Piece Products
For an ordinary preference return, products sold as a coordinated set should generally be returned with all originally supplied pieces.
If only one component arrives damaged, defective, incorrect, or missing, contact us before returning the complete set.
Where practical, Everly Sprout may resolve the affected component separately.
15. Personalized and Made-to-Order Products
Products made or modified according to customer-specific instructions may have limited change-of-mind return eligibility.
This may include products involving:
Personalized names or text.
Engraving.
Custom measurements.
Customer-selected custom finishes.
Other individualized modifications.
This limitation does not automatically prevent remedies when customized merchandise arrives damaged, defective, or materially different from the approved specifications.
16. Products With Limited Preference-Return Eligibility
Subject to applicable law, ordinary change-of-mind returns may be restricted for:
Substantially used merchandise.
Customer-modified products.
Permanently installed products.
Products materially damaged after delivery.
Personalized or custom-made merchandise.
Incomplete products due to customer handling.
Merchandise contaminated after delivery.
Gift cards.
Products clearly designated Final Sale before purchase, where legally permitted.
Verified defects, shipping damage, incorrect products, and Everly Sprout fulfillment errors will be evaluated separately.
17. Sale and Promotional Merchandise
A discounted price does not automatically make merchandise final sale.
Unless different return conditions were clearly disclosed before checkout, eligible sale and promotional merchandise remains subject to this policy.
Products expressly designated Final Sale may have different preference-return eligibility where permitted by applicable law.
18. Exchanges
Eligible merchandise may be considered for exchange for another available size, color, finish, design, or variation.
Exchange availability depends on current inventory.
If the preferred alternative is unavailable, qualifying merchandise may be returned for an approved refund and a separate order may be placed.
19. Replacements
Everly Sprout may provide a replacement when merchandise is verified as:
Damaged during transportation.
Defective.
Incorrectly supplied.
Incomplete because of a fulfillment error.
If an identical replacement is unavailable, another appropriate resolution, including an eligible refund, may be offered.
20. Return Shipping Responsibility
Customers generally pay return transportation costs for eligible returns based solely on personal preference or change of mind.
Everly Sprout will cover reasonable authorized return shipping when a required return results from verified:
Shipping damage.
Manufacturing defects.
Incorrect fulfillment.
Other order errors attributable to Everly Sprout.
Please obtain authorization before purchasing return shipping for which reimbursement is expected.
21. Preparing an Authorized Return
Please package authorized merchandise carefully to help prevent damage during transportation.
Include all applicable:
Components.
Accessories.
Hardware.
Removable pieces.
Instructions.
Fragile merchandise should receive appropriate protective packaging.
For customer-arranged returns, we recommend trackable shipping and retaining proof of shipment until the return is resolved.
22. Return Condition Review
After authorized merchandise reaches the designated return location, Everly Sprout will review its condition and eligibility.
The assessment may consider:
Product identity.
Evidence of substantial use.
Missing components.
Customer modification.
Customer-caused damage.
Completeness.
Compliance with the 30-day return period.
Receipt of a return package does not automatically constitute approval of a refund.
23. Refund Processing
After an eligible return has been reviewed and approved, the applicable refund will generally be issued to the original payment method used for the purchase.
Once Everly Sprout submits the refund, your bank, card issuer, or payment provider may require additional processing time before the credit appears.
External financial institution processing periods are outside our direct control.
24. Original Shipping Charges
Original shipping or delivery charges are generally non-refundable when merchandise is returned solely because of personal preference or change of mind.
Relevant shipping costs may be handled differently for verified shipping damage, qualifying defects, Everly Sprout fulfillment errors, or circumstances where reimbursement is required under applicable law.
25. Order Cancellations and Changes
If you need to cancel or modify an order, contact valdiviez@everlycraftedhand.store as soon as possible.
We will make reasonable efforts to accommodate the request before fulfillment progresses.
Cancellation or modification may no longer be possible once merchandise has been customized, processed, packed, or transferred to the shipping carrier.
Eligible merchandise may then be handled under this policy after delivery.
26. Consumer Protection Rights
This Return & Refund Policy describes Everly Sprout's standard procedures. Nothing in this policy is intended to waive, restrict, or exclude any consumer right or legal remedy that cannot lawfully be waived under applicable United States federal, state, or local law.
Where mandatory consumer protection requirements provide additional or different rights, those requirements will apply to the extent required.
27. Contact Everly Sprout
For assistance regarding returns, refunds, exchanges, replacements, damaged shipments, defective products, incorrect merchandise, or missing components, please contact:
Everly Sprout
Address: 1921 Mansfield Gap Rd, Talbott, TN 37877, United States
Phone: +1 (615) 495-6971
Email: valdiviez@everlycraftedhand.store
When contacting Everly Sprout regarding an existing purchase, please include your order number and the email address associated with your order so we can assist you efficiently.